Effective Date: January 7, 2025
Thank you for shopping with MG Moxiegears! This Delivery Policy outlines the terms and conditions regarding the shipment and delivery of golf carts and electric vehicles purchased through our online store. Please review the policy carefully to understand your responsibilities and our commitment to ensuring a smooth delivery process.
1. Delivery Coverage
We currently provide delivery services only within Egypt, covering all major cities and towns. Orders placed outside Egypt cannot be processed or delivered at this time.
2. Delivery Timeframes
• Standard Delivery: Delivery is typically completed within 7–14 business days from the date of order confirmation.
• Custom Orders or Large Deliveries: For customized golf carts or bulk purchases, delivery may take 2–4 weeks, depending on availability and shipping distance.
• Express Delivery: Subject to availability and additional charges. Please contact our support team for expedited delivery options.
Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather or holidays.
3. Delivery Costs
• Delivery charges are calculated based on the destination, size, and weight of the item(s).
• Delivery fees will be displayed during checkout before order confirmation.
4. Delivery Process
• Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details and expected delivery timeline.
• Shipment Receipt: At the time of delivery, a shipment document must be signed by the buyer or an authorized representative of the buyer.
• The authorized person must present a valid government-issued ID (e.g., national ID, passport, or driver’s license).
• By signing the shipment receipt, the recipient confirms the odometer reading (if applicable) and the successful delivery of the product.
• Delivery Inspection: Upon delivery, please inspect the package for damage before signing the delivery receipt.
5. Customer Responsibilities
To ensure smooth delivery:
• Provide accurate delivery details, including the address and contact information.
• Ensure that the buyer or an authorized representative is available to sign the shipment receipt.
• Verify the odometer reading and vehicle condition upon delivery.
6. Handling and Assembly
• All vehicles are carefully packaged to ensure they arrive in perfect condition.
• For large items like golf carts, assembly or setup may be required upon delivery. Assembly services may be available for an additional fee—contact us for more details.
7. Damage or Issues with Delivery
• If your order arrives damaged or incorrect, notify us immediately by contacting Customer Support within 48 hours of receiving the item.
• Provide photos of the damage, packaging, and product to help us resolve the issue promptly.
• Depending on the situation, we may offer a replacement, repair, or refund as outlined in our Return and Refund Policy.
8. Delayed or Missed Deliveries
While we strive to meet delivery timelines, delays may occur due to factors beyond our control. If your order is delayed, we will notify you promptly and work to resolve the issue.
For missed deliveries caused by incorrect address details or unavailability of the recipient, additional fees may apply for redelivery.
9. Cancellation of Delivery
If you wish to cancel your order before it has been shipped, please contact us immediately. Cancellation fees may apply for custom or large orders if production has already started.
10. Contact Us
If you have questions about your delivery or need assistance, please contact us:
• Email: support@moxiegears.com
• Phone: 01114500333
• Website: https://moxiegears.com