Effective Date: January 7, 2025
At MG Moxiegears, we prioritize the safety and security of your payments. This policy outlines the payment methods we accept, the security measures we have in place, and how your payment information is managed.
1. Accepted Payment Methods
We offer the following secure payment options:
1.1 Credit Cards (Via Official Mastercard Payment Gateway)
• We accept Visa and Mastercard through the official Mastercard Payment Gateway.
• The Mastercard Payment Gateway ensures secure and encrypted processing for all credit card transactions.
• Your card details are never stored on our servers, ensuring a safe and reliable payment experience.
1.2 Bank Transfers
• Direct bank transfers are available for purchases.
• Bank account details will be provided during checkout.
1.3 Cash on Delivery (COD)
• Cash on Delivery is available for selected locations within Egypt.
1.4 Checks
• Checks are accepted.
• Orders paid by check will be processed once the payment clears.
2. Payment Security
We employ industry-standard security measures to protect your transactions:
• SSL Encryption: All sensitive information is encrypted using Secure Socket Layer (SSL) technology during the checkout process.
• Official Mastercard Gateway: All credit card transactions are securely processed through Mastercard’s industry-leading payment platform, ensuring PCI DSS compliance and fraud protection.
• Fraud Monitoring: Advanced fraud detection tools are employed to identify and prevent unauthorized transactions.
3. Handling of Payment Information
• Credit Card Data: All credit card information is processed exclusively through the Mastercard Payment Gateway and is not stored on our servers.
• Data Security: Personal and payment details are stored securely and are accessed only by authorized personnel when required for order processing.
4. Refunds and Disputes
• Refunds: Refunds are processed according to our Return and Refund Policy.
• Disputes: For any payment disputes or unauthorized charges, please contact us immediately at info@moxiegears.com or call 01114500333 for prompt resolution.
5. Customer Responsibilities
To ensure a secure payment experience, we recommend the following:
• Use a trusted device and secure network when making payments.
• Verify the accuracy of your payment details before completing transactions.
• Report any suspicious activity on your credit card or other payment methods to your financial institution immediately.
6. Contact Us
If you have any questions or require assistance with payment processing, please contact us:
• Email: support@moxiegears.com
• Phone: 01114500333
• Website: https://moxiegears.com